Privacy Policy
Who We Are
This website is operated by Hampden Candles, which is currently managed under Don-Maven Consultants LTD (Company No. 15677381), registered in England and Wales at Fishers Hall Farm, Packington Park, Meriden, Coventry, England, CV7 7HF.
Don-Maven Consultants LTD acts as the data controller responsible for personal information collected through this website.
We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
1. Changes to this Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please check back periodically for updates.
2. Information We Collect
We may collect, use, store, and transfer the following types of personal data:
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Identity Data: first name, last name, business name, and any similar identifiers provided when you contact us.
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Contact Data: email address, telephone number, business address, and any other contact details you provide.
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Technical and Usage Data: internet protocol (IP) address, browser type and version, time-zone setting and location, operating system, and information about how you use our website. This information is automatically collected through Wix.com, our website hosting platform, to help us understand website performance and visitor activity.
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Marketing and Communications Data: your preferences in receiving communications from us, where you have chosen to opt-in (for example, through future newsletter subscriptions or promotional correspondence).
We do not collect financial, login, or transactional data through this website.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade-union membership, or information about your health, genetic, or biometric data). Nor do we collect information about criminal convictions and offences.
3. How We Use Your Information
We collect personal data directly from you and automatically through your use of this website.
(a) Information you provide directly
You may give us personal information when you:
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complete our online contact form;
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correspond with us by email or telephone; or
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otherwise communicate with us about our products and services.
The information you provide typically includes your name, business name, email address, telephone number, and any message you choose to include.
(b) Information collected automatically
When you visit our website, certain technical information is automatically collected, such as your internet protocol (IP) address, browser type and version, device type, time-zone setting, and browsing behaviour.
This data helps us maintain site security, monitor performance, and understand how visitors use our website. It is collected through cookies and similar technologies.
You can control cookies through your browser settings; see our Cookie Policy for further details.
4. How We Use Your Personal Data
We process your personal data only for the purposes for which it was collected, and in line with UK and EU data protection law.
We may use the personal data we collect for the following purposes:
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To respond to enquiries and provide services or information
(for example, when you contact us to ask about products or request a quote) -
To manage and maintain our relationship with you
(for correspondence, updates, order status, and client communications) -
To operate, maintain and improve our website and business operations
(including monitoring performance, detecting faults, and enhancing user experience) -
To comply with legal, tax and regulatory obligations
(for example, record-keeping, accounting, invoicing, audit, and statutory requirements)
Where you have opted in, we may use your contact details to send you marketing communications (e.g. newsletters or promotional offers). You can withdraw consent at any time by contacting us.
We will not use your personal data for purposes that are materially different from those stated in this policy unless we first inform you and, if needed, obtain your consent.
Lawful Bases for Processing
We process personal data under the following lawful bases established by GDPR:
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Consent — where you freely give your permission (for example, by submitting a contact form or opting into communications).
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Legitimate Interests — where processing is necessary for the normal operation of our business (e.g. managing enquiries, communications, website analytics), and your rights do not override those interests.
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Legal Obligation — where processing is necessary to comply with laws or regulations (such as tax or accounting rules).
5. Data Sharing and Disclosure
We do not sell or trade your personal information.
We only share personal data when it is necessary to run our business or fulfil an order, and always in accordance with data protection law.
This may include sharing limited information with:
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Third-party service providers who help us operate our website, manage enquiries, or deliver products to you (for example, our web-hosting and delivery partners). These providers are only permitted to use your information for the specific task we instruct and must keep it secure and confidential.
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Professional advisers, such as accountants or consultants, who assist with business administration and compliance.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Retention
We keep personal data only for as long as necessary to manage our relationship with you and provide our services.
This includes maintaining records of previous projects and contact details so that we can support repeat orders, product consistency, and ongoing client communication.
We also retain certain records for up to six years to meet legal, accounting, and tax requirements. After this period, or if information is no longer needed, it will be securely deleted or anonymised.
You may request that we delete your personal information at any time, and we will comply where legally possible.
8. Cookies
Our website uses cookies and similar technologies to ensure it functions properly, to understand how visitors use it, and to improve your browsing experience.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, enable certain features, and collect limited information about your visit.
We use the following types of cookies:
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Essential cookies – required for the website to operate and for security purposes.
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Analytics cookies – to help us measure site performance and visitor activity (for example, through Google Analytics).
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Preference cookies – to remember your choices between visits.
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Marketing cookies – to support advertising and social media campaigns (for example, through Meta Pixel).
When you first visit our website, you can choose whether to accept or decline non-essential cookies. Essential cookies are necessary for the website to function and cannot be switched off.
You can adjust your cookie preferences at any time through your browser settings. For more detailed information about how we use cookies, please see our Cookies Policy.
9. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data. These are designed to give you control over how your information is used.
You have the right to:
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Request access to the personal data we hold about you (a “data subject access request”). This allows you to receive a copy of your information and check that we are processing it lawfully.
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Request correction of any incomplete or inaccurate personal data we hold about you. We may need to verify the accuracy of the new data you provide before making changes.
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Request erasure of your personal data where there is no good reason for us to continue processing it. We may not always be able to comply with a request for legal or record-keeping reasons, but we will explain this if it applies.
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Object to processing where we rely on legitimate interests and you believe the processing affects your rights and freedoms. You can also object at any time to the use of your data for direct marketing.
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Request restriction of processing in certain circumstances—for example, if you want us to verify data accuracy, or if you need us to retain information for a legal claim.
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Request transfer of your data to you or to another party (data portability). This applies to information you have provided to us and which we process by automated means under consent or contract.
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Withdraw consent at any time where we rely on consent to process your data (for example, for marketing). This will not affect the lawfulness of processing carried out before you withdraw consent.
If you wish to exercise any of these rights, please contact us using the details set out in the Contact Us section below.
We may need to verify your identity before responding to certain requests, as a security measure to protect your data.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK authority for data protection issues, at www.ico.org.uk.
However, we would appreciate the opportunity to resolve your concerns before you contact the ICO, so please reach out to us first if possible.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Hampden Candles:
Email: info@hamptoncandle.co.uk
Address: Fishers Hall Farm, Pakington Park, Meriden, Coventry, England, CV7 7HF.